Complacency Is Costly: Why Business Owners Should Regularly Review Their Insurance Programs

GENERAL LIABILITYBUSINESS INSURANCE

Travis Johnston

8/30/20253 min read

Running a business is a constant balancing act. Between managing operations, serving customers, leading teams, and driving growth, it’s easy to let back-office tasks run on autopilot—insurance is often one of them.

Many business owners set up coverage when they start, then rarely revisit it beyond the occasional renewal email.

💡 Pro Tip: Staying complacent with your business insurance can quietly cost you money, leave you underinsured, or expose you to serious risks.

A professional, independent review of your insurance program is one of the smartest investments for your company’s long-term security.

📈 Growth Changes Everything

As your company scales, your insurance needs evolve. Policies that worked three, five, or ten years ago likely won’t match your current risk profile.

New exposures from business growth include:

  • 👥 More employees → higher liability risks, workers’ compensation exposures

  • 🛠️ New products or services → more complex coverage requirements

  • 💰 Higher revenue → higher coverage limits to protect your balance sheet

  • 🌎 New markets or locations → additional regulatory requirements

⚠️ Without regular insurance health checks, you could be uninsured, underinsured, or over-insured, potentially overpaying for coverage you don’t need.

👀 The Value of a Fresh Set of Eyes

Loyalty to a long-term broker is natural—but every broker has different expertise, relationships, and market access. Bringing in a new professional for a second opinion isn’t disloyal; it’s smart risk management.

An outside insurance review can:

  • ✅ Identify gaps or redundancies your current broker may miss

  • 🔑 Provide access to different carriers or specialty programs

  • 🧭 Offer an unbiased perspective on your policies

  • 📊 Benchmark your insurance program against industry standards

💡 Think of it like a second medical opinion: when your health is on the line, you want the best insight possible. The same principle applies to your business insurance.

⚠️ The Hidden Costs of “Set It and Forget It”

Insurance is not a ‘buy it and forget it’ product. Business owners who neglect their programs often face:

  • 💸 Overpayment for outdated coverage

  • Coverage gaps that could leave them exposed to lawsuits or financial loss

  • 🔍 Missed opportunities for risk management strategies, endorsements, or cost savings

Your insurance should evolve alongside your business, not sit untouched for years.

🕒 How Often Should You Review Your Insurance?

At a minimum, conduct a full insurance review annually. Mid-year reviews are recommended if you’ve:

  • 📈 Experienced significant revenue growth or added new service lines

  • 👔 Expanded your team or increased payroll

  • 🏢 Purchased new property, vehicles, or equipment

  • 🌐 Opened a new location or entered a new market

  • 📝 Signed new contracts with clients, vendors, or partners

  • ⚙️ Had claims or implemented risk strategies

🔑 Each milestone impacts your risk exposure and should be reflected in your coverage.

🛑 Take Action Before a Claim Forces You To

Your insurance program is a safety net for everything you’ve built. The worst time to discover you’re uninsured or underinsured is after a claim.

If you’re unsure when your policies were last reviewed or have never had an outside broker evaluate your coverage... it’s time for a fresh perspective.

As a commercial insurance broker based in Idaho, I help business owners around the country identify coverage gaps, secure competitive rates, and design customized insurance programs that scale with their business.

Even if you’re happy with your current broker, a confidential, no-obligation review can provide clarity and peace of mind.

🔗 Schedule a conversation today at idahoinsuranceguy.com

(208) 972-3038‬

travis.johnston@marshmma.com

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